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Responsabilità e attività:
Supportare i Clienti (esterni ed interni) a distanza per risolvere problemi HW o di configurazione di medio e alta complessità
Inviare ai Clienti documentazione o istruzioni tecniche
Oltre al supporto telefonico e mediante e-mail è anche prevista l’erogazione di assistenza remota mediante collegamento con i sistemi del cliente.
Utilizzo di applicazione specifica gestire priorità e tracciabilità delle richieste di supporto
Esecuzione di corsi ai Clienti presso la nostra sede o presso il cliente stesso
Requisiti:
Diploma universitario di primo livello in discipline tecniche (elettronica, elettrotecnica, automazione), inglese a buon livello parlato e scritto, problem solving, resilienza ed empatia
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[ { "title": "Sales + Marketing", "url": "/content/job-function-sales-marketing/?locale=en_US"
}, { "title": "Engineering + Technology", "url": "/content/job-function-engineering-technology/?locale=en_US"
}, { "title": "Manufacturing + Supply Chain", "url": "/content/job-function-manufacturing-supply-chain/?locale=en_US"
}, { "title": "Service + Support", "url": "/content/job-function-service-support/?locale=en_US"
}, { "title": "HR, Legal + Finance", "url": "/content/job-function-hr-legal-finance/?locale=en_US"
} ]
[ { "title": "Greenwood, Indiana", "url": "/content/locations-greenwood-indiana/?locale=en_US"
}, { "title": "Houston, Texas", "url": "/content/locations-houston-texas/?locale=en_US"
}, { "title": "Rancho Cucamonga, California", "url": "/content/locations-rancho-cucamonga-california/?locale=en_US"
}, { "title": "Ann Arbor, Michigan", "url": "/content/locations-ann-arbor-michigan/?locale=en_US"
}, { "title": "Other Locations", "url": "/content/locations-other-locations/?locale=en_US"
} ]
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