Roles and Responsibilities:

• Knowledge and use of support systems and processes to professionally manage, track, document and effectively close service calls
• Hands-on troubleshooting and repair of field instruments.
• Assist customers with technical expertise.
• Adaptiveness to various industrial environment requirements
• Expertise in E+H Inventory Monitoring & Gamma solutions or Gas Analytics will be an advantage.
• Travel to customer plant locations for startup and service work
• Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.)
• Provide training to customers on maintenance, repair, commissioning of Endress+Hauser instrumentation
• Root cause problem analysis & resolution on site using personal as well as internal expertise
• Is responsible for quality, complaint management, safety, health and environmental aspects within his/her competencies.
• Behaves according to our vision, mission and credo. Follows E+H Code of Conduct.

Qualifications:

• Experience required: 10+ years’ experience.

• Bachelors/Associate Degree in Technical Field.
• Experience Microsoft Office.
• Field Experience (Mandatory)
• Instrumentation training (Preferred)
• Safety credentials (Preferred)

Personal attributes:

• strong technical aptitude.
• taking initiative and ownership for his topics
• assertiveness
• willingness to travel
• ability to abstract and concretize
• Good communication skills and work ethics.
• Understand and ownership of intrinsic aspects of after sales in terms of responsiveness