At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
Due to an internal promotion, an exciting opportunity has become available for a Field Service Technician to join our Brisbane team. Endress+Hauser Australia is made up of 100 dedicated employees across the country, with our national office located in Artarmon, Sydney, and additional offices in other key locations.
What is the role about?
Are you an experienced technician in Field Service operations? Are you Trade or Degree qualified in Electrical and/or Instrumentation disciplines? Are you passionate about providing exceptional service to our customers? If so, this role is for you!
The Field Service Technician is responsible for travelling to customer sites to assist with commissioning, maintenance, repair, diagnosis and upgrade/update of instrumentation devices. The main objective of this role is to minimise customer downtime and increase customer satisfaction of Endress+Hauser instrumentation and services in a safe, efficient, quality and cost effective manner.
Which tasks will you perform?
- Professional preparation for service visits
- Travel to customer site to assist with commissioning, maintenance, repair, diagnosis and upgrade/update of instrumentation
- Apply knowledge of measurement science, mathematics, physics and electronics to calibrate measurement devices to ensure measurement accuracy
- Root cause analysis and 1st fix resolution for onsite fault diagnosis and repair
- Carrying out a Take 5 and/or JSEA prior to the commencement of any job
- Present a professional company and personal image to customers
- Develop and maintain a minimum level of knowledge of Endress+Hauser products
- Actively seek opportunities for the sale of company products and feedback to leads to the sales department
- Providing exceptional customer service at all times
What do we expect from you?
- Knowledge and a high level of competence in all aspects of industrial instrumentation, with an in-depth knowledge of Endress+Hauser instruments would be advantageous
- 5 years field service experience would be ideal
- Trade or degree qualification in Electrical and/or Instrumentation disciplines
- Knowledge and application of WHS practices
- A good understanding of industrial plant and machinery and the processes monitored and controlled by process instrumentation is essential
- Experience in commissioning of industrial plants
- Exceptional customer service and communication skills
- Sound knowledge and experience using Microsoft applications
- Previous experience using a CRM tool would be highly regarded
- Restricted Electrical license is a requirement for the role
- Driver’s license and ability to travel, essential
What can you expect from us?
- We offer a competitive salary with commission payments to all employees
- Company Vehicle plus Fuel Card
- Paid Parental Leave to support you during life’s most important moments.
- Access to an Employee Assistance Program for personal and professional support.
- We prioritize Work-Life Balance, offering flexible working hours and a work-from-home policy.
- We prioritize Employee Well-Being by offering a Wellness Day per annum, along with a Wellness Allowance to support your health and well-being.
- We are a family-owned, highly committed company with a sustainable vision.
- We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer, and e-learning.
How do you apply?
To apply, we kindly ask you to upload your documents on our career page.