At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for a Customer Value Manager to join our team.

Which tasks will you perform?  

• Build and execute the Value Roadmap for each contract, aligned with the client's technical and financial goals.
• Define, monitor, and communicate KPIs using executive storytelling.
• Drive expansion and renewal initiatives through business cases.
• Integrate with stakeholders to ensure alignment across technical teams, procurement, and management.
• Share responsibility for the financial health of the contract within Endress+Hauser.
• Promote innovation and digitalization in collaboration with global specialists.
• Identify and connect opportunities beyond the contractual scope that may generate additional value for both the client and Endress+Hauser.
• Ensure clarity regarding the sold scope, SLAs, and expectations.
• Monitor and validate technical service deliveries.
• Lead governance rituals, including alignment meetings.
• Act as the focal point for issue resolution and escalations.
• Coordinate digitalization and continuous improvement initiatives.
• Prepare executive materials and reports using Power BI and PowerPoint.

What do we expect from you?

• Bachelor’s Degree in Engineering or Business Administration with technical experience.
• Experience in industrial Customer Success/Experience or complex contracts.
• Advanced or fluent English (B2).
• Experience in industrial contract management, advanced Power BI, PowerPoint/Excel, Salesforce, and strong knowledge of instrumentation and industrial automation, as well as understanding of client processes.
• Desirable: SAP, MS Project, IIoT/analytics, continuous improvement, experience with national/multi-plant accounts.

What can you expect from us?

• Health care
• Life insurance
• Meal voucher
• Dental care
• Daycare assistance for women
• Extended maternity and paternity leave
• Private pension plan
• Gym Pass
• Support Pass (services covering financial, psychological, social, and legal assistance)
• Profit sharing according to company policy
• Work tools: laptop, mobile phone and corporate credit card.

Open position accepting applications from candidates interested in working in São Paulo or Itatiba – SP

How do you apply?

Endress+Hauser encourages inclusion and diversity. Position also open for PCD’s candidates and all people regardless of their characteristics or human conditions regarding ethnicity, gender, sexual orientation, accessibility, cultural, social or any other factor.

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