At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.
Service Contract Consultant is responsible for preparing and managing service proposals and contracts to support customer success and business growth. This role ensures timely delivery of proposals, effective follow-up, and smooth execution of service agreements.
What is the role about?
Are you a customer-focused professional with a passion for translating business needs into actionable solutions? You’ll work closely with Sales teams to understand customer goals and develop proposals that address their needs.
Do you thrive in a fast-paced environment where coordination, communication, and attention to detail are key? If so, this is the ideal opportunity for you!
Which tasks will you perform?
- Prepare new and renewal service proposals based on customer requirements in a timely manner.
- Follow up on service proposals with a strong focus on closing orders and securing customer commitment.
- Review customer purchase orders, confirm service dates, generate service contracts, and coordinate handover to the Service Coordination team for execution.
- Manage the full lifecycle of service contract renewals, ensuring continuity, customer satisfaction, and identifying opportunities to expand scope and value.
What do we expect from you?
- Post-secondary education is preferred in either Business or Technical fields like instrumentation, automation, electronics or engineering
- Minimum 5 years of Business 2 Business experience in Sales and/or Customer Service
- Intermediate computer processing skills, including SharePoint, Microsoft Excel, PowerPoint and Word
- Excellent verbal and written communication skills
- Strong organizational skills
- Aspiration to sales in order to expand customer inquiries
- Bilingualism (English/French) is an asset
What can you expect from us?
- We are a family-owned, highly committed company with a sustainable vision.
- We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
- We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
- We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
- We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
- We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.
How do you apply?
To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.
Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.
Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.