At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~ 18,300 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.   .   

We are looking for a Inside Sales Engineer to join Endress+Hauser Hong Kong

What is the role about? 

The role works closely with Sales Team Members as a tandem partner and is authorized to prepare clear technical and commercial proposals for customers. It also provides internal support to the Sales team and Authorized Service Providers (ASP), is responsible for reactivating dormant customers, and ensures the accuracy and quality of CRM system data.

Which tasks will you perform? 

• Customer Account and Contact Creation
• Create, change, negotiate technically and commercially clear quotations
• Handle quotes according to customer expectations with timely response
• Clarify unclear orders against the quotations (Purchase conditions, commercial terms and conditions etc.)
• Enter and maintain Customer PO into SAP system
• Setting tasks for sales team member follow up
• Maintain CRM data quality (i.e. SFDC platform)
• Customer Support request and clarification
• Active support in MRO acquisition
• Provide insight for external sales engineer in business plannings, performance evaluations and analyses and customer care (customers and partners) 

What do we expect from you?​ 

• Associate degree/ high diploma holder in engineering and science discipline
• Minimum 2 years’ experience in sales coordination, internal sales support, or account follow-up
• Customer-oriented, proactive and detail-minded, with a positive and responsible working attitude
• Able to work independently while contributing effectively as a team player
• Well-organized with good time management and follow-through skills
• Excellent interpersonal communication and presentation skills in Cantonese, English and Putonghua
• Proficient in Microsoft Office applications (MS Word, Excel, M365, etc.)
• Experience with SAP is an advantage
• Experience with Salesforce (SFDC) is an advantage
• On-the-job training will be provided

What can you expect from us? 

• A family-owned company with strong values, long-term stability, and a sustainable vision
• Comprehensive salary and benefits package, including medical and dental coverage
• Flexible working hours with a hybrid working model
• 16+ days of annual leave
• Annual performance appraisal and salary review
• A wide range of learning and development programs to support both your professional and personal growth

How do you apply?

• To begin your journey with us, please upload your application documents via our official career page
• If you would like to learn more, feel free to contact us at +852 3521 0246 we’re happy to support you!