The goal of your thesis is to create an AI-based prototype in the CRM environment. This prototype should analyse information from our CRM system with the help of AI technology (either Microsoft or Salesforce) and suggest answers for customer requests.
Another requirement is to provide up to date and aggregated facts about the customer for our sales and service people.
During your thesis, you will be part of our CRM consultancy team.
You'll get support from our own data science and AI team. In addition, you can access the knowledge of an AI coach from our software supplier.
In your thesis, you will first concretize the requirements with all stakeholders. After that, you will evaluate various standard technical solutions, considering the existing system landscape, develop and test the prototype and finally document the advantages and disadvantages.
Qualification + Profile
We are looking for you as an independent personality with a wealth of ideas and a strong ability to think analytically.
Your team orientation and reliability, as well as communicative strengths and your urge and courage for new things are also important to us.
Initial experience in the AI environment is ideal, perfectly with your own (small) projects you could refer to.
Basic knowledge of CRM, deep interest in IT in the business environment are useful.
Basic knowledge of agile project management is just as advantageous as initial experience in software development.
We are looking for students from the fields of Business Informatics, Computer Science, Artificial Intelligence, Data Science, Digital Business, eCommerce or similar courses of study
Fluent in English, German desirable
Benefits + Additional Services
We offer professional and personal support from experienced supervisors.
You will have the opportunity to work independently on a challenging project.
You will benefit from a modern and innovative working environment in an international family business.
They receive state-of-the-art equipment to achieve their thesis goals.
You will receive a fixed monthly salary + a bonus at the end of your thesis.
You will receive a full refund of the Deutschlandticket.
It is possible to work from home on a pro rata basis.