Endress+Hauser is a family run business and a global leader in measurement instrumentation, services and solutions for industrial process engineering. We employ over 15,000 people globally and place a strong emphasis on the employee experience. Our brand belongs to EveryONE and our values of Commitment, Excellence, Sustainability & Friendliness, underpin everything we do and how we interact with our customers, employees and colleagues. We want all our employees to understand the contribution of their role to the Endress+Hauser Group and feel part of ONE team.
As a G-LOC Specialist (Ticket Handler) you will become the heartbeat of our Corporate Logistics Operations Center (G-LOC) in Ireland. Serving as the nexus between various business realms, your pivotal role directly shapes our customer journey and experience.
Roles + Responsibilities:
Efficiently manage and resolve logistics queries and concerns, while sharing lessons learned within the team.
Efficient management and timely resolution of all queries relating to the ‘Global Transportation Network delivery service’ through our internal ticket system.
Foster cross-functional communication with internal customers, creating and maintaining strong working relationships with colleagues in the Production Centers, Sales Centers and Logistics.
Build and leverage strong relationships with external parties who are key to the success of our operations - Customs and Trade Compliance, as well as external logistics partner and IT Service Provider.
Collaborate with the team to navigate and mitigate operational disruptions, such as IT outages and capacity challenges.
Monitor and coordinate all physical and IT flows (inbound, outbound, returns) through various TMS applications.
Provide Information of delivery date (IOD) or Proof of delivery (POD), as required.
Coordinate necessary shipping documents, including commercial invoices, AWB, customs, Safety Data sheets, and so on, as required.
Any other duties commensurate with your expertise and as directed by your manager in the development of the role and the Global Logistics Operations Center.
Qualification + Profile:
Bachelor’s degree in business studies, preferably with a logistics focus, or experience in a freight forwarding agent with strong IT affinity. Any prior experience in customer service would also be beneficial.
Customer oriented focus with exceptional interpersonal skills for effective stakeholder communication.
Proficiency in spoken and written English; additional languages like German, Chinese, Polish, Russian, or French are advantageous.
Good communication and conflict resolution skills.
Proven problem-solving capabilities.
Enthusiasm for meticulous documentation (E.g., Work instructions, SOPs, SLAs).
Familiarity with SAP (Module WM) or other Transport Management Systems is a plus.
Thrives in a team environment, excels under pressure.
Preferred training and certification in ADR, IMO, and IATA.
Benefits + Perks
We offer you a start-up character and at the same time the security of an internationally active, successful family business.
High culture diverse team, enhancing your multi-cultural expertise.
We attach great importance to the personal and professional development of our employees, such as trainings and continuing education in Logistics, Digitalization and Continuous Improvement.