Job Summary

• Drive sales growth through technical and commercial support

• Manage inquiries, quotations, and orders efficiently

• Maintain a high-quality sales pipeline and customer satisfaction

• supporting our customers in improving their products and in manufacturing them even more efficiently.

Key Responsibilities

• Respond to customer inquiries via phone, email, and digital platforms

• Manage RFQs, leads, and opportunities with proactive follow-up

• Prepare technical and commercial quotations including product selection

• Process orders accurately and follow up until closure

• Provide technical support and product guidance

• Maintain CRM (SFDC) data and follow sales processes

• Coordinate with external sales, engineering, service, and logistics

• Build strong customer relationships and ensure satisfaction

• Ability to multitask and work under pressure in a fast-paced environment

• Take ownership of complaints, returns, and issues affecting customer satisfaction

• Commit fully to company performance objectives

• Perform any other duties as assigned

Skills & Competencies

• Technical product knowledge

• Quotation and commercial understanding

• CRM and digital tools (SAP, SFDC, MS Office)

• Strong communication and teamwork

• Customer-oriented mindset

• Time management and organization

Qualifications & Experience

• Bachelor’s degree in instrumentation Engineering

• 1–4 years experience in sales or technical support

• Knowledge of industrial or automation products preferred