Role and Responsibility: 

• Provide high quality professional service and technical support to E+H customers. 

• Professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.). Provide accurate, professional documentation of service calls on site. 

• Provide training to customer maintenance staff on maintenance, repair, commissioning of Endress+Hauser instrumentation. 

• Handling of repairs / returns and spare parts. Develop and maintain Service database of customers, installed base and complaints and feedback. 

• Provide feedback to Sales team to report potential opportunity to sell E+H products/solution. Root cause problem analysis & resolution on site using personal as well as internal expertise. 

• Determine possible system faults prior to departing for on-site service calls, to determine test equipment and spare parts that may be required. 

• Manages relationships with customers in both pre and post service/sales environment, in support of External Sales.  

Qualification + Profile 

• Bachelor’s degree in engineering or technology - Instrumentation/Electronics/Electrical or Industrial Instrumentation. 

• Minimum of 5 years process measurement instrumentation experience. 

• Instrumentation experience in maintenance, commissioning, repair, troubleshooting, verification, calibration and metrology experience is must. 

• Strong knowledge on communication protocols (Foundation Fieldbus, Modbus, Profibus, Profinet, Wireless HART etc. and must have. 

Advantageous  

• Experience in Tank Gauging System. 

• Metrology and Calibration Certifications with experience. 

• Relevant experience of 2-3 years’ experience in Endress+Hauser instruments. 

• Experience in CRM (Sales Force), SAP Service/Maintenance modules. 

• ISO 9001, ISO 17025, ISO 45000 knowledge.