Responsibilities : 

including but not limited to:

- Budget monitoring support (SFDC )

- Team communication and support (mainly between Internal - External Sales – Logistics - Controlling)

- Activity monitoring and follow-up (E+H Online Shop: Requesting special Sales Factors - Monitoring margins, entering orders, , SFDC…, calling customers for visits  and quote follow up

- Process improvement.

- Complaint management through SFDC.

- Knowledge in level, flow, pressure, temperature and analytical instrumentation technologies and selections if applicable.

- Participating in preparation of documentation SOP's/Work Instructions, etc…

- Provide feedback to Sales team to report potential opportunities to sell E+H products/solution

- Continuously develop and feed customer database in SFDC to reach high level quality of data.

- Coordination for marketing activities while having support from M team.

- Preparation of  quotations with instructions of Internal Sales (if needed)

- Managing portals of customers and respond timely to raised queries.

- Completing registration process of new customers. 

- Managing info. Email and respond to customers in timely manner.

- Acting according to our vision and mission. Follows our Code of Conduct.

- Adherence and respect of customer, local, E+H laws, regulations and procedures related to Health, Safety & Environment.

- Create Quote / Invoice / order processing on SFDC and send by  Email for acknowledgment.

Education & Experience Required: 

- High school of diploma in instrumentation  or  Bachelor of administration - commercial or equivalent.

- 1 to 2-year experience in instrumentation or  sales administration

- knowledge of industrial business environment

- Experience with MS Word, MS Excel and computing tools.

Advantageous:

- Knowledge in support and sales services

- Experience with Outlook and Microsoft Office Environment, SFDC and SAP is a plus

- Fluent in English & Arabic knowledge is an advantage