Customer Documentation Specialist

Manchester, Wythenshawe (Hybrid working)

As the Customer Documentation Specialist is responsible for creating, managing, and maintaining accurate and comprehensive project documentation throughout the project lifecycle. The role ensures that all documentation is clearly structured, version-controlled, and accessible to stakeholders, supporting effective project delivery and compliance.

Main Responsibilities

• Develop, write, maintain and submit project documentation including:
  • Project plans
  • Requirements documents
  • Process workflows
  • Technical specifications
  • User guides and manuals
  • Completing and Coordinating Customer Questionnaires
• Ensuring documentation is consistent, clear, and aligned with organisational standards and templates
• Managing document version control and maintain document repositories
• Collaborating with project managers, stakeholders, and technical teams to gather accurate information
• Reviewing and updating documentation throughout the project lifecycle
• Ensuring all documentation is stored securely and is easily accessible
• Supporting audits and compliance processes by maintaining accurate records
• Assisting in the preparation of reports, presentations, and project updates
• Attending Project progress meetings with internal and external stakeholders
• Implementing and improving documentation processes and tools

Qualifications + Profile

• Excellent written and verbal communication skills
• Strong attention to detail and organisational skills
• Collating all approved documentation into a clear and user-friendly Final Data Dossier. 
• Proficiency in documentation tools (e.g., Microsoft Office, SharePoint, PDF, Docboss)
• Knowledge of document management and version control practices
• Ability to manage multiple priorities and meet deadlines
• Strong stakeholder engagement and collaboration skills

Benefits + Perks

• The security of working for an international family-owned company who are a global driver within measurement instrumentation.
• Excellent training facilities and personal development plans for your career growth
• Flexible working / Hybrid working.
• Family social events throughout the year
• Excellent pension scheme

Who we are

Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 17,000 people worldwide, we have remained a family company and are proud of our close-knit working environment. There are always two sides to working with us - the professional and the personal. Together they add up to a more rewarding career, day in and day out.