Forberg Smith, a manufacturer's representative partner of Endress + Hauser Inc. is seeking an ambitious, self-motivated individual for an Inside Sales Engineer position to join their team in Bridgeville, PA. Reporting to the Location Manager, the Inside Sales Representative is a key member of the Forberg Smith Sales team.  The person in this role maintains positive relationships with customers by providing excellent customer service. They are responsible for accurately quoting and processing customer orders and requirements, assisting customers with managing delivery expectations and product availability, freight expectations and dispute resolution.

Role+Responsibilities

• The essential duties and responsibilities of the Inside Sales Representative position will consist of, but are not limited to, the following:
• Process telephone orders and quotes, respond to incoming calls, and e-mail messages from internal and external customers in a prompt manner
• Maintain and grow customer sales and gross profits to meet Company growth objectives
• Enter orders into Eclipse and Salesforce business system and document all transactions in accordance with Company quality system and procedures
• Use Company and vendor resources to provide excellent customer service
• Initiate workable solutions for customer issues/problems and ensure effective and long-term problem resolution
• Procure non-stock product to meet customer requirements following established policies and procedures
• Stay current on new and evolving product offerings; utilize knowledge in selling activities
• Keep outside sales and management informed of relevant open quotes and/or customer issues
• Accurately quote all pricing requests in a timely manner
• Expedite orders when necessary
• Advise management of competitive products and prices
• Maintain quality service by adhering to Kendall Group policies, procedures, and standards
• Perform other duties as assigned

Qualification+Profile

• Associate's degree, bachelor's degree, technical degree or equivalent combination of skills and experience
• 2 years of customer service experience
• Experience working with MS Office; Ability to decide which products to focus on and how best to reach customers
• Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving environment
• Ability to work well cross-functionally; provides excellent internal and external customer service
• Strong interpersonal communications, problem solving, organizational and written/verbal communication skills
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disability to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and hear. 
• Qualifications we prefer but don’t require: Previous inside sales, preferably with a related product line, or with end users in an industrial or technical environment. Experience interfacing or supporting a direct sales force

Benefits+Perks

• Medical, Dental, and Vision.
• Flexible Spending Account or Health Savings Account
• Short & Long Term Disability
• Supplemental Insurance
• Life Insurance
• 401 (k)
• Employee Stock Ownership Plan (ESOP) Retirement
• Employee Assistance Program
• Paid Time Off & Paid Holidays 
• Education Assistance
• Charitable Giving Day
• Discounts & Promotions

Company Information

Forberg Smith, a division of The Kendall Group, is a leading distributor/manufacturer representative organization with a passion for customer service and innovative problem solving. Forberg Smith partners with leading edge suppliers that bring the highest quality products to the instrumentation marketplace and works with manufacturers that value innovation and invest in developing products that are cutting edge in their approach to improving our customers operations.The Kendall Group is a 100% employee owned company and offers a great opportunity for a rewarding career.