Instrumentation and Controls, LLC (IAC), a manufaturer's representative partner of Endress+Hauser Inc., is looking for a Service Technician to join their team in Chandler, Arizona. This position entails both in-house repairs as well as travel to their varied customer sites (including power, energy, process, chemical, manufacturing, life sciences, pharma, food and beverage, and commercial). In this position, you will also be responsible for troubleshooting, calibrating, installing and the repairing of a variety of instrumentation lines based on the manufacturer’s specifications.
Role + Responsibilities
Provide service/repairs/calibrations and/or training to IAC customers.
Visually inspect, test and recommend changes if necessary to insure required installation meets manufactures’ standards for operation.
Observe processes, apply and develop tests and procedures to detect proper or malfunctioning operation of equipment, prepare reports and discuss findings with customer or sales representative, make changes or adjustments to improve operation or offer a course of action to resolve problems.
Dismantle defective valves and instrumentation and replace with new or repaired parts per the manufactures’ procedures.
Assemble, repair and/or replace related instrumentation and associated equipment.
Directs installers on the proper placement of equipment according to drawings and equipment manufactures’ recommendation.
Prepare various reports to include service trips, expenses, calibration, troubleshooting, or other reports requested by management.
Travel to any location within the service territory.
Seek out new potential customers for service, by internet, phone or cold calling.
Keep in contact with current service customers, consistently offering services.
Monitor past service jobs to ensure customer is satisfied with the end result.
Keep all certifications current by attending classes, sending in paperwork etc.
Determine customer service requirements and expectations in order to recommend specific repair products and solutions.
Recommend alternate service options based on cost, availability or specifications.
Present price, credit and terms in accordance with standard procedures and customers' profitability profile.
Manage time effectively, meet personal goals and work effectively with other members of the distribution team.
Follow company policies and procedures.
Present a professional image at all times to customers and vendors.
Remain current on consumer preferences by attending sales meetings, vendor training, trade shows, or reading trade journals.
Qualification + Profile
High School Diploma or equivalent, Associates Degree preferred.
Minimum of 3 years experience in a related field or technical position.
Strong mechanical expertise, particularly in valve-related systems
Confined Space Certification, MSHA Certification. (Can be provided)
The service position requires the physical ability to get into small spaces, climb ladders, and be in other physically demanding positions.
Requires a lot of standing/walking.
May require heavy lifting.
May require long periods of traveling in a car or plane
Company Info
Instrumentation and Controls, LLC is a manufacturer’s representative that specializes in instrumentation, process controls, valves, safety systems and engineered systems. IAC offers highly competitive wages and health insurance benefits within a dynamic and fast paced work environment. They are recognized as one of the strongest Instrumentation and Process controls rep firms in their area. From the simple to the complex, IAC offers a broad scope of products and services in mechanical, electrical, instrumentation, valve and actuators to customers in the oil and gas, mining, chemical, environmental, life sciences, food & beverage, and water & waste water markets in Arizona, New Mexico, El Paso, Texas and Clark County, Nevada.