This pivotal role is dedicated to delivering comprehensive technical and application support tailored to Level measurement needs within the North American region. Responsibilities encompass managing technical support cases, offering online and telephone support, contributing to problem-solving initiatives, and collaborating with key stakeholders.
Role + Responsibilities
Technical Support
Support SC product managers and specialists on product related technical issues and
application related issues.
Attend industry conferences in support of Level and pressure products.
Provide pricing support for Level and Pressure products.
Provide informational tours of facility.
TSP Quoting
Maintain TSP Quotation Request Database in SAP.
Make recommendations for design and cost of modifications to existing products
to meet customer application or specification requirements.
Follow through with quotes to appropriate Sales Center.
Modify bills of material for our production to build the modified products.
Initiate drawings and request final drawings from Industrial Engineering
department.
Assign special part numbers as needed and enter part numbers into material system
Requisition special materials
Modify or generate bills of materials
Submit bills for entry into material system as required
Stay up to date on all marketed or manufactured products by Endress+Hauser (USA)
Maintain a business relationship with key vendors of special materials and services.
Maintain TSP files and records, including quotes, sales orders, part masters for
special parts, product deviation sheets, etc.
Provide support to production, logistics and industrial engineering as needed.
Lead improvement process for TSP.
General Sales Support
Serve as a guide for facility tours.
Coordinate project logistics and pricing requirements.
Support EQI (quoting) process.
Participate in problem solving for specific situations negatively affecting sales.
Qualification + Profile
Possess a Bachelor's degree in Engineering, Electronics, Physics, Chemistry, Marketing, or equivalent, coupled with at least two (2) years of relevant experience in the process control industry; or an equivalent combination of education and experience
Demonstrate proficiency in problem-solving methodologies, including the ability to define problems, gather data, and draw valid conclusions
Proficient in SAP and Microsoft Office Suite
Display exceptional problem-solving skills
Adaptability to thrive in an international work environment
Exhibit a strong customer service orientation
Demonstrate outstanding leadership, organizational, communication, and interpersonal skills, enabling effective interaction with individuals at all organizational levels
Ability to articulate issues clearly and concisely, both verbally and in writing
Proficiency in reading and interpreting technical documents
Possessing advanced Level product and application knowledge is advantageous
Benefits + Perks
The security of working for an international family-owned company
Tuition reimbursement and a wide range of development opportunities
Comprehensive benefits package which includes medical, dental and vision
Competitive compensation and bonus opportunities
Generous paid time off
Company paid Caregiver and Parental leaves
Sign-On Bonus
Life insurance and 401(k) savings with company match
Full-service café, fitness center, and health clinic (in Greenwood, IN)
Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.