At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.
What is the role about?
The System Engineer is responsible for providing second-level technical support to end-users. This role involves troubleshooting hardware and software issues, responding to service requests, and escalating more complex issues to higher-level support as necessary. The ideal candidate will have strong communication skills, a customer-centric approach, and a basic understanding of IT systems and networks.
Which tasks will you perform?
Provide support to end-users for computer, application, system, device, and access issues.
Install, modify, and repair computer hardware and software.
Set up new user accounts, permissions, and passwords, including imaging new computers for deployment.
Monitor daily computer systems to ensure optimal performance and security.
Provide technical support via phone, email, voicemail, instant messaging, and remote software.
Monitor ticket queues for incoming support requests. Create tickets as needed for incoming calls, chats, and emails.
Always be ready to help each customer to the best of your ability. As well as following every issue through to the end.
Stay current with the latest technologies and best practices for IT support.
All other duties as assigned
What do we expect from you?
You will have (required):
Associates or Bachelor’s degree in Computer Science or related field
You may have (preferred):
2+ years’ experience in a desktop support or IT support role preferred
Strong knowledge of Microsoft Office Suite and related software
Familiarity with common IT support tools and methodologies
Ability to work independently and as part of a team
Certifications such as CompTIA A+, MCP, or similar are advantageous
Customer service skills
Ability to read, analyze and interpret technical documents
Ability to write reports and business correspondence
Ability to effectively present information and respond to questions of managers, reps, and customers
Working understanding of Active Directory, Intune Admin Center, and Azure.
What can you expect from us?
Family-owned, friendly, and highly committed company
Tuition reimbursement and a wide range of development opportunities
Comprehensive benefits package which includes medical, dental and vision
Competitive compensation and bonus opportunities
Generous paid time off
Life insurance and 401(k) savings with company match
Full-service café, fitness center, and health clinic (in Greenwood, IN)
Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.