The role of a Sales Support Specialist is a very important contributor to all levels of Company sales effectiveness as well as Client and Customer satisfaction.  Inside Sales duties and responsibilities are aligned with company plans, policies, objectives and customer needs. 

 

Essential duties: 

  1. Process Request for Quote (RFQ) for Natural Gas, Natural Gas processing, LNG, Syngas, Refining, Petrochemical industry for global markets or specific world areas.
  2. Quote preparation and submission to sales channels and customers with aid of commercial and technical input from Sales & Marketing, Application Engineering & System Integration, Production and other departments when necessary.
  3. Sales support during negotiation phase prior to Purchase Order placement by sales channels, integrators and end users.
  4. Manage “clean” Purchase Order receipt and the Order Acknowledgement and Order Acceptance process with sales channels and customers.
  5. Provide sales channels, customers, and sales and operations functions with professional and responsive inside sales support in relation to RFQ’s, Quotes, and Purchase Orders. Typically, this will include change order, order status and related shipping and export compliance documentation, etc.  
  6. Provide product and application support to sales channels and customers.
  7. Provide sales channels and customers with a reliable “point of contact” during hours of operation for the Inside Sales function.  This includes customer phone support from within Inside Sales.
  8. Assist sales management and sales channels during the complete sales process with the aim of closing purchase orders as effective and efficient as possible.   
  9. Meet Inside Sales RFQ and Purchase Order information logging and filing requirements as defined by direct manager.

 

Qualification + Profile

 

Qualifications:

  • A minimum of 5 years’ experience with process control instrumentation and preferably proven experience with online analytical instrumentation for process plants and natural gas industry
  • Must be able to travel 3 weeks per year, both domestically and internationally, for product training and sales channel and customer interaction
  • Must have excellent written and oral communication skills, with a demonstrated ability to deal with customer professionally and with customer service-oriented approach
  • Must be committed to providing timely sales support to sales channels, customers, and end user any providing them with access to Inside Sales through email and phone communication during Inside Sales hours of operation Monday-Friday 8am-5pm

 

Education:

Minimum AA in Business Administration, Process Control Instrumentation Electronics, Electrical Engineering or Physical Science.  A Bachelor’s Degree is highly preferred. Relevant experience in lieu of formal education accepted, subject to review and approval by hiring manager.

 

Personal Attributes: 

  • Team player with strong organizational, communication and people skills, who is results oriented, with the ability to work through conflicts and persuasively influence outcomes.
  • Reliable and dedicated.
  • High energy, bright, creative and articulate individual.
  • Tenacious in meeting deadlines, well organized, adept at managing peak workloads.
  • Uncompromising personal integrity, as well as a high-level of respect for all individuals.
  • Able to understand other company functions and to effectively work cross-functionally and gain consensus when needed.

Who we are

Endress+Hauser is a global leader in measurement instrumentation, services and solutions for industrial process engineering. Despite employing over 14,000 people worldwide, we have remained a family company, and are proud of our close-knit working environment. There are always two sides to working with us - the professional and the personal. Together they add up to a more rewarding career, day in and day out.

If this position interests you please click to apply.
We look forward to hearing from you!


Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit