At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for a Customer Success Manager – F&B Industry to join our Group and make a direct impact on strengthening our strategic partnerships. In this role, you will bring your passion and expertise to help our customers unlock the full potential of the Endress+Hauser portfolio – including products, services, and solutions – while actively contributing to the overall growth of Endress+Hauser. As part of our close-knit team, you'll experience a work culture where every colleague matters, and collaboration drives success.

What is the role about?
Are you energized by building long‑term strategic partnerships? Do you enjoy helping customers succeed while identifying innovative opportunities and driving related strategic initiatives? Do you enjoy collaborating with diverse experts to solve complex challenges? If so, this role was crafted for you.

As a Customer Success Manager, you will ensure that your assigned Strategic Account extracts maximum value from our comprehensive portfolio. Working closely with the Strategic Account Manager and Corporate Engineer, you will help cultivate and grow strategic partnerships, foster high levels of customer satisfaction and loyalty, and proactively introduce new technologies and business opportunities. Positioned within our corporate functions, you’ll be a trusted advisor and catalyst for mutual growth.

Which tasks will you perform? 

You will:

• Work alongside the Strategic Account Manager and Corporate Engineer to ensure alignment in maximizing retention, adoption, and customer satisfaction; periodically engage directly in the sales process, particularly within complex global opportunities.
• Act as a trusted advisor, guiding customers on how to leverage Endress+Hauser’s comprehensive portfolio – addressing the needs of corporate stakeholders, R&D teams, test centers, process engineers, and more.
• Develop and execute initiatives that help customers unlock untapped value in both their technical and business offerings through Account Based Marketing strategies.
• Collaborate with cross-functional teams across Products, Solutions, Service, Marketing, and Account Management, ensuring the right expertise is brought into customer discussions when needed.

What do we expect from you? 
You:

• Hold an Engineering degree or a comparable technical background.
• Have a genuine interest in people, supporting them to succeed.
• Are capable of understanding both your customer’s technical and business processes, particularly within the food industry.
• Possess a consulting mindset with the skills to offer expert guidance.
• Demonstrate excellent communication skills, both written and verbal.
• Are fluent in English, with additional languages seen as an advantage.
• Are open to international travel.
• Are preferably based in the south of Sweden or Copenhagen (Denmark) as required to fulfil duties.

What can you expect from us?

• A collaborative and inclusive work environment where your contributions are valued.
• Opportunities for personal and professional development in a global, multicultural company.
• Flexibility with travel and work arrangements to support your work-life balance.
• The chance to work with an experienced and supportive team in a forward-thinking organization that values diversity and innovation.
• Family-Friendly Initiatives: Enjoy family-friendly policies, parental leave, childcare support, and resources that promote work-life integration. 
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness. 

How do you apply? 
To apply, we kindly ask you to upload your documents on our career page. Applications sent to us by email can unfortunately not be considered due to data privacy considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Currently, we do not engage with external service providers for this role. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.
#LI-DL1