At Endress+Hauser, we are a leading international supplier of measuring devices, services, and solutions for industrial process engineering. With around 17,000 employees worldwide, we take pride in being a family-owned company. We believe that the competence and motivation of our employees are crucial to our future success. The Endress+Hauser International team works in six regions across the globe and is the contact partner for local sales partners in over 100 developing and emerging countries. We serve complex markets with various requirements while contributing to economic, ecological, and social improvements in an often-challenging environment.
The headquarters in Reinach is home to company leadership team and support functions, as well as Endress+Hauser Africa which serves our sales partners in Africa. If you are looking to be part of a team and contribute to the next chapter of our success story, consider a career at Endress+Hauser, the "People for Process Automation."
We are currently seeking for an Internal Support Expert to join our Endress+Hauser Latin American Office in Panamá.
If you are an automation engineer, process engineer, chemical engineer, or other related field with at least 3 years of experience in similar roles with extensive knowledge in instrumentation/process automation and passionate about technical matters, this role is for you!
Manage and pre-qualify incoming customer enquiries, technically and negotiate terms (if required).
Produce clear and accurate proposals.
Actively participate in the utilization of salesforce.com and SAP for the purpose of cooperation and collaboration of opportunities.
Maintain the pipeline with forecast date and probability and manage the pipeline from open opportunities to closing agreements.
Work closely with all teams to develop and improve customer performance.
Own and manage customer accounts, including database maintenance.
Enhance product knowledge via training.
Promote our digitals platforms.
Prioritize workload and self-managed activities.
Liaise with Industry Managers for complex applications.
Identify cross-selling opportunities.
Take ownership of complaints, returns and other issues affecting customer satisfaction