At Endress+Hauser, a renowned family-owned company and a global leader in measurement technology, we foster progress through collaboration, embodying a corporate culture built on respect and trust. With a workforce exceeding 16,000 employees worldwide, we unite to establish dependable relationships that drive mutual success. Our commitment to excellence positions us as a front-runner in the measurement technology industry.
We are seeking a Senior Field Service Engineer to manage our key customers, with a primary focus on our Chinese' customers.
Roles + Responsibilities
Delivers post-sale services at customer sites, including installation, maintenance and repair of Endress+Hauser products to ensure that the products function properly
Ensures customer satisfaction by advising customers on preventive maintenance and configurations that may favorably impact performance
Support customer in finding solutions, whether technical or non-technical, related to Endress+Hauser products.
Regularly process the administration of the work performed
Provide training and instruction to employees at customers’ sites
Qualification + Profile
Bachelor’s/graduate degree in Electronics Engineering or a similar qualification
3 - 5 years’ experience of working in a service environment
Speak fluent Chinese (Mandarin)
Knowledge of IT applications, MS Office (proficient user in Word, Excel, PowerPoint, SFDC, SAP)
Familiar and hands on with process instrumentation products. Familiarity with instrumentation products would be advantage
Willingness to travel all areas covered within the scope of this role
Enthusiasm, proactive and able to work independently
Strong problem-solving skills and the ability to communicate effectively with customers of various backgrounds
Benefits + Perks
The security of working for an international family-owned company
People focused. You will receive a wide range of training and development opportunities