At Endress+Hauser, we are a leading international supplier of measuring devices, services, and solutions for industrial process engineering. With around 17,000 employees worldwide, we take pride in being a family-owned company. We believe that the competence and motivation of our employees are crucial to our future success. The Endress+Hauser International team works in six regions across the globe and is the contact partner for local sales partners in over 100 developing and emerging countries. We serve complex markets with various requirements while contributing to economic, ecological and social improvements in an often challenging environment.
The headquarters in Reinach is home to company leadership team and support functions, as well as Endress+Hauser Africa which serves our sales partners in Africa. If you are looking to be part of a team and contribute to the next chapter of our success story, consider a career at Endress+Hauser, the "People for Process Automation."
We are currently seeking for a Service Engineer to join our Sales Office Baltics in Kaunas, Lithuania.
Role + Responsibilitie
Travel to customer site to assist with commissioning, maintenance, repair, diagnosis, and upgrade/update of instrumentation, it’s include also troubleshooting, start-up and maintenance contract work
The objective is to minimize customer downtime and increase customer satisfaction of Endress+Hauser instrumentation and services in an efficient, safe, quality and cost-effective manner
Travel to customer’s site inside Baltic Region to perform in roles include but not limited to:
professional preparation for service visits (request type, tools, documentation, spare parts, SOP's/Work Instructions, etc.)
knowledge and use of support systems and processes to professionally manage, track, document and effectively close service calls
provide accurate, professional documentation of service calls on site
provide training to customer maintenance staff on maintenance, repair, commissioning
Professional interaction with customer and its representatives; "ownership" of issues and escalation when appropriate
Provide feedback to Sales Team to report potential opportunity to sell Endress+Hauser products/solution
Determine possible system faults prior to departing for on-site service calls, in order to determine test equipment and spare parts that may be required
Root cause problem analysis and resolution on site using personal as well as internal expertise
Assist the customer via telephone with product information and problem solving
Site and/or factory acceptance test support
Handling of repairs / returns
Spares and spare parts requirements analysis and support customer and sales function
Bring continuously value added services to customer
Calibration on-site or in laboratory of flow meter, temperature, pressure and analyzer instruments