Based in Montreal, the Service Proposal Administrator leads the development of Value-Added Service proposals for instrumentation, across all accounts regardless of account coverage (channel partner, regional direct sales, national and regional strategic accounts).
Role+Responsibilities
• Work closely with Sales teams to understand customer’s goals, objectives and business needs and develop proposals to address those needs
• Manage service proposal pipeline for all assigned accounts he/she is accountable
• Manage Customer and Service Opportunities using the C360 Customer Relationship System (Salesforce).
• Responsible for the compliance with the Company opportunity acquisition process including preparation of quality gates and ensuring technical and commercial approvals are obtained
• Manage and coordinate proposal development activities for all new Value-Added Service Opportunities.
• Communicate verbally or in writing with customers to understand the complete scope of supply (beyond just what has been asked)
• Define the scope of supply and incorporate in the proposal
• Fielding of all customer inquiries received
• Processing of customer orders, ensuring successful hand-over to the Service Execution & Coordination team so all customer needs and expectations are well understood to be properly executed.
• Work closely with other processes such as Application Support, Projects, Service, Logistics or Marketing in order to fully satisfy the customers’ needs
Qualification+Profile
• Post-secondary education is preferred in either Business or Technical fields like instrumentation, automation, electronics or engineering
• Minimum 5 years of Business 2 Business experience in Sales and/or Customer Service.
• Intermediate computer processing skills including SharePoint, Microsoft Excel, PowerPoint and Word
• Excellent verbal and written communication skills
• Strong organizational skills
• Aspiration to sales in order to expand customer inquiries
• Bilingual English and French
Benefits+Perks
Unique family culture
Community Involvement
Contact Us+Apply
If you are interested in this role please apply through this posting. Please note if selected you will be contacted by Hays Canada our recruiting partner. No other agencies please.
Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.