Endress+Hauser is a family-run business and a global leader in measurement instrumentation, services and solutions for industrial process engineering. We employ over 16,000 people globally and strongly emphasize the employee experience. We are currently seeking an additional team member for our Lifetime Services Processes and Systems Department as a Service Execution Specialist. You will be working closely with various Endress+Hauser sales centers and internal production across the globe in order to drive our service execution capabilities, particularly in the areas of calibration and metrology. Are you interested to learn more? Below is the description for this role.
Role + Responsibilities
Drive end-to-end processes for globally relevant service execution IT, Software, and Equipment, optimizing efficiency and effectiveness in delivering our standard service portfolio
Manage Marketing, Quote-Order Processes, Cost-Pricing, Sourcing, Production, Pre- & After-Sales Support Processes, and Continuous Improvement (CIP) for standard service tools
Develop and implement frameworks, guidelines, and standards for service execution equipment & IT, safeguarding global brand and quality while strategically leveraging competitive advantages for Endress+Hauser
Serve as Calibration Expert for the annual ISO17043 proficiency testing campaign, liaising with Product Centers for Proficiency Testing Items, creating testing protocols, defining assigned values, and providing technical support to Sales Centers on inquiries
Act as the Knowledge Owner for certified Calibration training, responsible for defining objectives, instructional design, content, assessments, and methods and as Trainer for certified Metrology & Calibration training, overseeing the certification of local-regional trainers and managing the training network
Qualification + Profile
Experience in Field Service Execution, ideally with our Endress+Hauser Service portfolio
Technical and process related expertise in the areas of metrology and calibration
Ability to influence and lead without formal leadership responsibilities
Confidence in navigating challenges within the change processes
Proficient in analyzing complex situations for improvement opportunities and in translating data and insights into actionable strategies
Fluent in English
Benefits + Perks
The security of working for an international family-owned company
Modern and innovative working environment
Flexible working hours
Benefits such as Job Rad, Hansefit and Employee Assistance Program